FAQs

What happens in the initial consultation?
Your case worker would take some background information regarding yourself. Relevant questions would be asked to ascertain your situation and we will make a decision whether your case can be handled by our team. You will also be able to ask questions, understand what is required to meet the Immigration Rules, Nationality Law and EU Law where relevant. Should we be able to provide assistance, your case worker will give you a customer care letter whereby it would outline the service agreement and the cost associated.

What happens after the consultation?
After each consultation we aim to provide a consultation report which would outline what was discussed, the action plan and what to do next.

When I meet the caseworker and I disclose personal information, would this be disclosed? We have a procedure in place for ensuring client confidentiality. We keep the affairs of our clients and all information relating to our clients confidential, except where we are compelled to disclose information by reason of a legal or regulatory obligation.

What is a customer care letter? A customer care letter from us will ensure that we outline the service we would be providing, it would also provide a break down of the costs associates so you can rest assure that the fees do not go up unless changes are made (i.e. Home Office fees etc).

Once I sign the customer care letter and my case would possibly fail, do I still have to pay your fees? We place our clients first, so when you sign the customer care letter and we go through your case file, and we believe that the case would not be successful, we will terminate the agreement and return your documents. We will also provide alternative solutions with no added costs. We also have a cancellation period should you feel you want to withdraw your file.

Please note that all cases cannot be guaranteed as circumstances depends and whether you met guidelines, however the Home Office caseworker can still refuse cases on the balance of probabilities and other factors. Our job would be to prepare your case as the best possible way.

Do you provide one day Premium Services?
Yes, we have a special provision with the Home Office and majority case decisions are made on the same day.

Do you do “No Win No Fee”?
As a private legal firm, we want to ensure our business survives on your donations, so we can in turn provide the service you want. Our fees are very competitive and that is why we do not provide a No Win No Fee service as we do not feel the need to over charge our clients.

How is the fees paid and are there any surprises?
With us, you will know exactly what we would be charging. The fees are to be paid through cheque, cash or bank transfer. Home Office fees can be paid to us and we can make the payment in behalf of you. If there is any rises in Home Office fees, we will let you know immediately.

How often would I get updated once my case have been submitted?
Our commitment to our clients is that we will update you every time we get an update from the Home Office. The waiting time can be a very daunting time as decisions can be life changing however the Home Office do set some guidelines on waiting times, but we intend to keep you updated throughout the process. Our commitment to service delivery is vital and we believe once the case has been submitted, this the core period of our service delivery.

Can you guarantee an application
No, and this is something whether you use a no win no fee service or not, it would be impossible for anyone to guarantee. The likelihood of an application being successful can be given but using previous cases or success rates of selling our services is not used by us.

Can I give you feedback on your service?
It is vital that all our clients can provide honest feedback, we would encourage this and this helps us to become better on our service delivery.

Can you help me find a UK Employer to sponsor a work permit or find me work?
No, we are a law firm which provides support in UK Immigration, Nationality and EU Free Movement Rights. However we have a subsidiary which is jobslibrary.co.uk whereby you can look for work, apply and discuss with potential employers. We cannot influence any decisions and finding work is not something our team deals with.

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